Songjiang has 471 consumer protection agencies at markets, shopping malls, companies, schools and tourist spots to solve problems for consumers.
Workers at these agencies all received some training and a license before serving people.
“We help settle disputes about anything, from accidental injury in a supermarket to the quality of frozen buns. We try to solve the problem as soon as possible,” said Xu Yincao, an agency worker at RT-Mart Songjiang.
Her agency has eight workers. They answer questions from customers and provide product change and refunding services.
The agency at Kaiyuan Med Shopping Mall is a model in the district and keeps a good record of complaints and treatment details. Its workers would make a follow-up call on those who made a complaint to improve services.
“Consumers can dial 12315, 12345 or 12331 to report problems if they feel their rights are violated,” said an official with the Songjiang District Market Administration.